Unfortunately, our production times are exceeding where we want to be. We are desperately trying to keep them under the expected time of 10 days, and we would like to bring them back to 7 days if possible. At the moment we are between 14 days and 21 days for delivery!
Sadly – issues in September with stock of boxes, Oak Planks, and wooden platters have persisted right into October, which we think is down to driver shortages across the board affecting our suppliers. Our stubbornness here is that we refuse to buy cheaper alternatives and in turn deliver a worse product. Quality is important.
Please, if you have ordered, know that we are 100% dedicated to getting your order out of the door, and apologise if emails and messages arent answered as promptly as expected, as we are in the workshop, all hands to the pump. If you have any urgent queries the best way to contact us is by the live chat on our webpage, this works best if you login via facebook.
As a small business, we know you have put your trust in us to deliver, and we thank each and every one of you for doing so.
Laura & Jon